New BT hub printer cannot connect

[Philsaxophone]

Hi Guys, I had to change my router as BT put me on Digital Voice. I've connected everything with the new password on the BT hub except my WIFI printer. When I try to connect the printer is continually says that the password is incorrect. I have entered it many time and always got the same result. I have used the " Access my password Automaticaly " and still get the error. Any ideas?

[ferRX · Accepted solution]

Hi @Philsaxophone 

Check that your new BT Hub is able to provide a network with 2,4 Ghz speed option, because HP printers are more compatible to work with 2,4 networks.

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=3wlux2h1t9s&ab_channel=PrinterGuruji

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[Philsaxophone]

Hi FerRX,

Thank you for such a prompt reply. In the end I had to connect the printer from my phone and not my PC. Its all OK now

Thank You

Phil

[ferRX]

All right 😊, nice to know that printer connected from phone and all is OK !

Best regards,

ferRX.