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‎03-06-2025 10:24 PM

HP Recommended
Product: HP ENVY 6010 All-in-One Printer
Operating System: Microsoft Windows 11

Hi Guys, I had to change my router as BT put me on Digital Voice. I've connected everything with the new password on the BT hub except my WIFI printer. When I try to connect the printer is continually says that the password is incorrect. I have entered it many time and always got the same result. I have used the " Access my password Automaticaly " and still get the error. Any ideas?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-06-2025 10:33 PM

HP Recommended

Hi @Philsaxophone 

Check that your new BT Hub is able to provide a network with 2,4 Ghz speed option, because HP printers are more compatible to work with 2,4 networks.

 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=3wlux2h1t9s&ab_channel=PrinterGuruji

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

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3 REPLIES 3

‎03-06-2025 10:33 PM

HP Recommended

Hi @Philsaxophone 

Check that your new BT Hub is able to provide a network with 2,4 Ghz speed option, because HP printers are more compatible to work with 2,4 networks.

 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=3wlux2h1t9s&ab_channel=PrinterGuruji

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
1 person found this reply helpful
Was this reply helpful? Yes No

‎03-06-2025 11:00 PM

HP Recommended

Hi FerRX,

 

Thank you for such a prompt reply. In the end I had to connect the printer from my phone and not my PC. Its all OK now

 

Thank You

Phil

1 person found this reply helpful
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‎03-06-2025 11:04 PM

HP Recommended

All right 😊, nice to know that printer connected from phone and all is OK !

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No
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