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Locked

‎10-25-2024 08:24 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

New printer, used provided limited print cartages, printed fine. Inserted new cartages, now hangs in print que, printer power button flashes. Does not print.

1 REPLY 1

‎10-28-2024 03:30 PM

HP Recommended

Hi @AlabamaBill 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It sounds like you're having trouble with your new HP DeskJet 4252e printer after replacing the cartridges. Here are some steps to help troubleshoot the issue:

1. Check Cartridge Installation

  1. Power Off: Turn off the printer.
  2. Open the Printer: Open the access door to the cartridges.
  3. Remove and Reinsert Cartridges: Carefully remove the new cartridges and reinsert them, ensuring they are seated properly. Listen for a click when they are installed correctly.

2. Check for Packaging Material

  • Make sure that any protective tape or packaging material has been removed from the new cartridges. Sometimes, there’s a plastic tab that needs to be pulled off before installation.

3. Clear the Print Queue

  1. On Your Computer:
    • Open the Control Panel > Devices and Printers.
    • Right-click on your HP DeskJet 4252e and select See what's printing.
    • Cancel any pending print jobs.

4. Restart Printer and Computer

  1. Power Off: Turn off the printer and unplug it from the power source for about 60 seconds.
  2. Restart Your Computer: This can help reset the connection.

5. Update Printer Firmware

Make sure your printer’s firmware is up to date:

  1. Open HP Smart on your computer or mobile device.
  2. Select your printer and look for any firmware updates.

6. Reset the Printer

  1. Turn off the printer.
  2. Disconnect the power cord from the back of the printer.
  3. Wait for about 60 seconds.
  4. Reconnect the power cord and turn on the printer.

7. Check Printer Settings

  1. Ensure that the printer is set as the default printer on your computer.
  2. Go to Settings > Devices > Printers & Scanners and check that your HP DeskJet is the default.

8. Test with a Different Document

Try printing a different document or a simple test page to see if the issue persists.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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