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‎02-11-2021 06:10 PM

HP Recommended
Product: HP Photo Envy 7855

I received a new HP Envy Photo 7855 as a gift and it did not come with setup cartridges.  I cannot use the printer as it says use SETUP cartridges.  How do I bypass this?

Category:
1 REPLY 1

‎02-14-2021 11:01 AM

HP Recommended

Hi@WayfaringStrngr, Welcome to the HP Support Community!

 

 

As I understand, you're getting an error message while using set up cartridges in your printer. 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

 

Have you tried regular ink cartridges? 

 

Step 1: Make sure the ink cartridges are compatible

Step 2: Make sure the ink cartridges are correctly installed

Step 3: Clean the electrical contacts

Step 4: Reset the printer

Step 5: Clean the ink cartridge contacts again

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

 

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