New HP Smart App Download

[Cottingham2]

The HP Smart app must have done an update. Whenever I try to print now a window pops up that says Select Printer. My printer does not show up there. In order for my printer to show up, I have to totally delete the printer and readd it to my computer. Yes, I have seen where you can add it manually with an IP address and with the host name. The program says it cannot find the printer. I have restarted the printer, the computer separately and together. When I do that I can get the "Select Printer" to find the printer (HP  Smart Tank 7300 Series). If I try to print something else, I have to go through the whole process of deleting the printer again as well as restarting everything to get the "Select Printer" screen to find the printer again. I may have to do this 3 or 4 times before the printer is "found". What is happing that this is going on? Also, sometimes if it is "found" it is offline and cannot be connected to, even though the computer can see it and the computer says "ready" with a green check mark. This window has not shown up before this new update and I cannot spend hours trying to delete and add the program plus restarting multiple times to print out one page at a time.

Any help would be appreciated.

Sue

[VikramTheGreat · Accepted solution]

Hi @Cottingham2,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can completely understand how frustrating this must feel. Spending hours just to print a single page is not what anyone expects from a Smart Tank printer. You’ve done all the right steps, and it’s exhausting when the printer keeps disappearing after every restart. Let me explain what’s happening and how to fix it.

HP recently transitioned from the HP Smart app to the new HP App experience on Windows and macOS. This update introduced a redesigned interface and new security features, which sometimes cause printers to appear as “not found” or “offline” if the app cannot maintain a persistent connection.

Recommended Fix

Here’s what HP suggests to restore stability:
 

Step 1: Remove Old HP Smart App

• Uninstall HP Smart completely.
• Restart your computer.

Step 2: Install the New HP App

• Download the latest HP App from the Microsoft Store or the HP website:
  👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
  (This replaces HP Smart.)

Step 3: Re-add Printer via HP Account

• Open the HP App and sign in with your HP account.
• Add your printer using Wi-Fi setup or IP address.
• Make sure the printer firmware is up to date:
  👉 Official HP® Support

Step 4: Enable “Stay Connected”

• In the HP App settings, turn on Keep Printer Connected.
• Ensure your printer and PC are on the same network and not using VPN.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Cottingham2]

Thank you for your help. I appreciate you!

[VikramTheGreat]

Hi @Cottingham2,

You’re very welcome! I’m really glad I could help, and I appreciate you for taking the time to share updates and work through the issue.
 

If you ever need anything else, whether it’s troubleshooting or just a quick question, I’m always here for you. 😊

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat