New HP Smart Tank 5101 cant connect to wifi

[SammyNYC]

Help connecting wifi for Smart Tank 5101 printer to Mac Pro

[Nal_NR]

Hi @SammyNYC,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Do you get an error message when trying to connect to the Wi-Fi?

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?

Restart devices

• Restart your computer or mobile device, printer, and router to clear any error states.
• Disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.
• If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.
• Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and from the power source.
• Turn off the computer or mobile device that the printer was set up with.
• Restart the router.
• Reconnect the power cord to the printer and to a wall outlet.
• NOTE:
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the computer or mobile device.
• Check the connection to make sure the same network is used by the printer and the device.
• Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.
• Printer: Check the Wireless light on the control panel. If it is solid blue the printer is connected.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SammyNYC]

I was able to connect my printer to my WiFi with the help of Spectrum.  All I had to do was disconnect my old printer which was offline, but not deleted and it took 5 minutes.  I think this is something HP should have known.  

[Nal_NR]

Hi @SammyNYC,

Fantastic 🙂 I truly appreciate your time and patience.If you need further assistance, feel free to reach out to us.  Take care.