New HP Smart Tank 7605 seems stuck on firmware update

[Jan-Spur]

I successfully set up my new printer, connected wireless, and it immediately began a firmware update. 30 minutes on it is still displaying the message ’Updating from software or embedd…’. 
I can’t see the rest of the message. 
At what point do I give up waiting and restart it, please?

[BeemerBiker · Accepted solution]

There is something wrong; possibly lost internet access.  Unplug from wall, press the on button 2-3 times then plug back in and turn on.

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The below is all know about your 7605 printer.  Hope I am not oversharing.

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Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct (but read note below about Instant Ink).

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search unless it is an HP site or video.

You may need to reset your printer.

Disconnecting the USB cable may still leave the printer in the wired or Wi-Fi mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.

Click here for world-wide contact info

Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours. Do not call any phone numbers revealed in any video or site.

Microsoft's Copilot may have more recent videos.
Watch this video to see how to reset your printer: 7602. 7605

Wi-Fi connection

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router. Note that if you signed up for instant ink or internet printing your printer must also be online through the router. Do not call any phone number revealed in any video or site.

This video shows how to connect to the router: 7602 7605
Wi-Fi Direct can be used to avoid configuring the router. Watch this: 7605
Wi-Fi Direct is explained on page 30 of the User Manual, this Wi-Fi setup avoids configuring the router.
A simple connection to the router can be done by using the WPS pushbutton method. This is explained on page 14 in this User Manual.

Software

HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.

Full function printer drivers can be downloaded here: 7600 series
Full function software for scanning can be downloaded here: Universal Scan Aug 2024
You can find all of the software here. You should select the OS and then look for the phrase "Open All" and click that. 7602

Documents

All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.

All HP manuals are here: 7602

Support Videos - Parts - Disassembly

HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You may also find instructional disassembly videos from other users.

Parts, if any available, can be found here 7605. Use your serial number for more extensive information.
Printer problems could be cleared by one or more of these HP YouTube videos 7602

Printer Reference

One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.

Specifications for your system: 7602 7605 7600

Your new firmware was released Feb 5, 2025 and can be downloaded here 7605

Let me know if a problem

[Jan-Spur]

Thank you, I will work my way through the information you’ve given. I’ll come back if I can’t resolve it. 

[Jan-Spur]

Hi

I cleared the message using the first step in your message above, thank you. I also updated the firmware. The app says the printer is ready and I can use it. 

However, the printer itself still displaying the message that I need to scan the QR code to download the HP Smart software etc, and switching it off and pressing the on/off button doesn’t clear it. I tried using the skip option but it doesn’t work. Any ideas please?

[Jan-Spur]

I finally managed to skip it so I’m assuming the printer has caught up with the app. Thanks for your help.