New Office Jet Pro 7720 prints A3 test page ok but not spread sheet. Why?

[Hornpiper]

OS is MS 365 Personal. My new HP OfficeJet Pro 7720 prints A4 ok and will print a test page in A3 but not a spreadsheet A3 page though strangely it will print the spreadsheet page on A3 when it is sized for printing on A4 

[Dragon-Fur · Accepted solution]

@Hornpiper 

Welcome to the HP Community --

If not done,

If running a supported version of Windows,

Install the Full Feature Software for your printer.

Why? 

If the printer is forced to use the built-in windows print drivers, odd things can happen when printing A3.

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Printer - Software

 - Windows -

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop: Printer Assistant and HP Scan. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

Basics - Printer Software

Note: Skip part(s) that are not relevant to your situation.

Uninstall the full driver printer software from Programs and Features

Restart computer and Sign in

Install a new copy of the Full Feature Software

Restart computer and Sign in

Full Feature Software / Full Driver printer software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP OfficeJet Pro 7720 Wide Format All-in-One Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and log in

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Optional – Supported for your printer

Next – HP Universal Scan Software -

NOTE:  Model and Operating System version Dependent

Note:  HPUSS can be installed as standalone or installed after the full feature printer software.

 HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software. 

HPUSS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.

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The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP OfficeJet Pro 7720 Wide Format All-in-One Printer series  

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

[Hornpiper]

Many thanks Dragon-Fur!

I followed your advice and installed the Full Feature Software. It seems to have solved the problem. Hornpiper

[Dragon-Fur]

@Hornpiper 

You are most welcome.

Nice when a plan comes together.

Smiling.

Welcome to 2024 !

Happy New Year - 2024

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"