New Printer's installation needed

[AKChawla]

I had purchased the mentioned printer on 18th May 2025. Even after registering for its installation, no communication is received and when I am re-registering, the message says the request is already registered. Nothing else is mentioned. Even after 72 hours, there's no communication from HP. This is purely unacceptable. The product was purchased for immediate use, but the way my request is being handled, I feel disgusted for having made mistake of buying your product. Will you get it resolved on an urgent basis? 

[Kuroi_Kenshi]

Hi @AKChawla,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Registration Status:

• Double-check if there was any email or communication that might have gone to your spam or junk folder.

Contact HP Customer Support:

• Reach out to HP Customer Support directly. Provide them with your purchase details and explain the issue. Here are the contact options:
  • HP Customer Support Number: You can find the specific support number for your country on the HP Contact page.
  • Online Chat: Visit the HP Support website and use the online chat option to get immediate assistance.
  • Email Support: If available, use the email support option to detail your issue comprehensively.

Use HP Virtual Agent:

• Try using the HP Virtual Agent for troubleshooting steps specific to your printer model. It can guide you through initial setup steps and registration.

Steps for Self-Installation

While waiting for official support, you may try setting up the printer on your own using the HP Smart app:

Download the HP Smart App:

• Download and install the HP Smart app from the HP Smart App page.

Connect the Printer:

• Power on your HP Smart Tank 585 printer.
• Connect the printer to your wireless network. Follow the on-screen instructions in the HP Smart app to connect the printer to your Wi-Fi.

Add Your Printer:

• Open the HP Smart app and click on the + sign to add your printer.
• Follow the prompts to complete the setup process.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,