New Windows 11 Laptop - HP Smart gives me "We're sorry, something went wrong" Error

[jaihawk]

I have an HP OfficeJet 5255.  I just received a new work laptop with Windows 11.  I have made sure that all Windows updates have been installed and I am up to date on those.  I have tried multiple times to download the HP Smart app.  Each time I install it and go to launch it, I get the following message:

We're sorry, something went wrong.  We couldn't load HP Smart right now.  We apologize for the inconvenience.  Please retry or exit HP Smart and try again later.

When I click on retry, it gives the same thing.

[Nal_NR]

Hi @jaihawk,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Run Diagnose & Fix

• Locate and run Diagnose & Fix in the HP Smart app for macOS and Windows computers.
• Open the HP Smart app, and then open Diagnose & Fix.
• Windows: Click the Diagnose & Fix icon in the bottom left corner.
• macOS: Click your printer, click Printers in the top menu bar, and then click Diagnose & Fix.
• Click Start.
• NOTE:
• Do not close HP Smart while the troubleshooter is running.

• Follow any instructions provided if any issues are found.

• If the issue is not resolved, select one of the additional resources, or go to HP Customer Support and search for the specific issue or error message you are experiencing.

Click here for the remaining steps 

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.