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‎05-08-2024 12:13 PM

HP Recommended
Operating System: Microsoft Windows 11

I have an HP OfficeJet 5255.  I just received a new work laptop with Windows 11.  I have made sure that all Windows updates have been installed and I am up to date on those.  I have tried multiple times to download the HP Smart app.  Each time I install it and go to launch it, I get the following message:

 

We're sorry, something went wrong.  We couldn't load HP Smart right now.  We apologize for the inconvenience.  Please retry or exit HP Smart and try again later.

 

When I click on retry, it gives the same thing.

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