New Xfinitiy modem. Now I can't connect my HP D110 printer to WiFi. Xfinity says HP must update

[Jeffrey37]

New Xfinitiy modem. Now I can't connect my HP D110 printer to WiFi. Xfinity says HP must update the firmware for this printer after they tried everything. I can't get thru to a human at Hp since phone insists I go thru virtual asst and that leads to dead end, Help!

[praveen196]

@Jeffrey37 Welcome to HP Community!

I understand that you are unable to connect the printer with wireless.

 Please restore n/w settings and reconnect the printer to the network

 1.      Turn off the Router, Printer, and computer/ mobile devices.  

2.      Wait for 60 seconds.  

3.      Turn on the Router first and wait for all the lights to stabilize.  

4.      Turn on the printer and allow it to configure itself.  

Please refer to the below link to troubleshoot the issue.

https://support.hp.com/us-en/product/hp-photosmart-e-all-in-one-printer-series-d110/4023244/document...

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[praveen196]

@Jeffrey37

This post is with reference to the thread you had recently created on our HP Support Community.

I would like to know if the information shared was helpful. If not, let us know. We will take this forward.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Cheers 🙂