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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- New computer with Windows 11 does not recognize my printer O...

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05-12-2025 08:09 AM
New computer with Windows 11 does not recognize my printer Officejet 7210 All-in-One printer. Any help will be appreciated.
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Accepted Solutions
05-13-2025 10:24 AM
@BobbyPH13, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
It sounds like your HP OfficeJet 7210 All-in-One printer isn't being recognized by your new computer running Windows 11. Let's go through some troubleshooting steps to get it working.
Check the Printer Connection:
If you're using a USB connection, ensure the printer is securely connected to your computer via USB.
If you're using Wi-Fi or network connection, ensure the printer is connected to the same Wi-Fi network as your computer.
Install/Update Printer Drivers:
Go to the HP support website and search for your HP OfficeJet 7210 printer.
Download the latest drivers compatible with Windows 11.
Install the drivers and follow the on-screen instructions to complete the installation.
Use Windows 11 Printer Setup:
Open Settings > Devices > Printers & Scanners.
Click Add a Printer or Scanner and see if your OfficeJet 7210 appears in the list.
If it does, select it and follow the prompts to install.
Run the Printer Troubleshooter:
Go to Settings > System > Troubleshoot > Other troubleshooters.
Find and run the Printer troubleshooter to detect and fix any issues automatically.
Check the Printer’s Status:
Ensure that the printer is powered on and showing as online (not in "Offline" mode).
Try printing a test page directly from the printer to confirm it’s functioning properly.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
Garp_Senchau
I am an HP Employee
05-13-2025 10:24 AM
@BobbyPH13, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
It sounds like your HP OfficeJet 7210 All-in-One printer isn't being recognized by your new computer running Windows 11. Let's go through some troubleshooting steps to get it working.
Check the Printer Connection:
If you're using a USB connection, ensure the printer is securely connected to your computer via USB.
If you're using Wi-Fi or network connection, ensure the printer is connected to the same Wi-Fi network as your computer.
Install/Update Printer Drivers:
Go to the HP support website and search for your HP OfficeJet 7210 printer.
Download the latest drivers compatible with Windows 11.
Install the drivers and follow the on-screen instructions to complete the installation.
Use Windows 11 Printer Setup:
Open Settings > Devices > Printers & Scanners.
Click Add a Printer or Scanner and see if your OfficeJet 7210 appears in the list.
If it does, select it and follow the prompts to install.
Run the Printer Troubleshooter:
Go to Settings > System > Troubleshoot > Other troubleshooters.
Find and run the Printer troubleshooter to detect and fix any issues automatically.
Check the Printer’s Status:
Ensure that the printer is powered on and showing as online (not in "Offline" mode).
Try printing a test page directly from the printer to confirm it’s functioning properly.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
Garp_Senchau
I am an HP Employee