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‎10-03-2020 12:45 AM - last edited on ‎10-03-2020 06:47 AM by Retired

HP Recommended
Product: [Personal Information Removed]
Operating System: macOS 10.15 Catalina

Hello someone coming from HP could tell me if Hp developed drivers for Catalina working with Lasejet Cp1025nw ? In the community there is no working solution so far. Is it possibile that Hp does not support anymore an old but very important product like the ci 1025. I will not buy a new Hp to replace my 1025 since I think this is an unfair commercial policy. Please tell me that I am wrong. I will complain officially with the consumer association and i will not reccomend anymore HP to my friends 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-04-2020 04:28 AM

HP Recommended

Anyway you solution was ok if first I UPDATE THE printer firmware that was issued in july 2020

Regards

View solution in original post

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6 REPLIES 6

‎10-03-2020 01:04 AM - edited ‎10-03-2020 01:08 AM

HP Recommended

@Frank1970na 

Hello,

Proceed as follows to install your printer:

  1. Download and install HP Printer Drivers v5.1 for OS X.

  2. On the Apple menu, click System Preferences.

  3. On the Go menu, click Printers & Scanners.

  4. Click on the + sign to add the printer.

  5. In the Use field, scroll down the list to choose Select Software....

  6. In the search field type 1020, then select HP Color LaserJet CP1020 Series.

  7. Validate, then try to print.

If the issue continues, please use the same procedure as above, except for point 1 and select AirPrint in the Use field.


I remain at your disposal in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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‎10-03-2020 05:31 AM

HP Recommended

This doesn't solve the issue at all. The printer does not work with Catalina. Please check in the solution you provare are ok before answering. Are you from Hp, aren't you ?

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‎10-03-2020 08:16 AM - edited ‎10-04-2020 04:03 AM

HP Recommended

@Frank1970na 

Hello,

I am not an HP employee, just a volunteer expert, just like you are a user of HP products.

Yet in my case this procedure works.

I invite you to be more pleasant in your next answers, so that I can help you better!

Do not hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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‎10-03-2020 08:27 AM

HP Recommended

Sorry man If I was unpleasant I have nothing against you an I apologize On the contrary I am very angry at HP whose service I rate poor

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‎10-04-2020 04:28 AM

HP Recommended

Anyway you solution was ok if first I UPDATE THE printer firmware that was issued in july 2020

Regards

Was this reply helpful? Yes No

‎10-04-2020 04:36 AM

HP Recommended

@Frank1970na 

Hello,

This is the solution I wanted to offer you, but since you were unpleasant with me and HP support. I didn't follow up on your request.

I'm very sorry, but I can't let this kind of behavior go unchallenged with me and HP.

The printer firmware update is available below.

Cheers!



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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