New printer (7830) not printing from Win 7

[lampje25]

New printer buyed.

SW installed but wil not print a test print.

On laptop with Win 10 works all fine!

[Jeet_singh]

@lampje25,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you're having issues printing from your new printer. No worries, I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

How is the printer connected? USB/Wireless

Have you installed a full feature software on the PC?

In the meantime, as you have mentioned in your post that you are able to print from your laptop, this definitely shows that the issue is not with the printer but something related to software.

Let's try to do a root level uninstall and then reinstall the printer drivers by following these steps below: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.
• Now restart the computer and check if you can print.

If the issue persists, I would suggest here is to Uninstall the printer drivers and then try installing the Windows built-in drivers for the printer.

Simply turn on the printer and connect the USB cable from the printer to the PC. The drivers will be installed in 2-3 minutes. Go to Control panel - Devices and printers to check the printer entry and make it as default printer if needed.

Check http://hp.care/2nxKJv8 for additional instructions.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[lampje25]

Hello Jeet_Singh,

Thanks for your help.
I try all the solutions but nothing will help.
I keep the same problems
I have tried with USB and Wireless.
First option was Wireless, therefore i buy the printer.

Please help

[Jeet_singh · Accepted solution]

@lampje25,

It's great to have you back and your patience is greatly appreciated. 

As I understand you have followed the steps suggested and still having the issue. Don't worry as I have a few other steps which should help you resolve this issue.

 I would suggest you uninstall the printer drivers and then create a new user account.

Once you have created a new user account, restart the computer and then login to the new user account and then try to reinstall the printer software.

Try to create a new local user and then try to install the printer. Follow the steps here to create a local account on your PC: Click here       

Now, login to the new account and then try to install the printer and check. 

Let me know how it goes for further assistance 🙂

Regards,

[lampje25]

Hello,

printing from the new user is okay.

If I go to the standard user then I still can not print under Excel

[Jeet_singh]

@lampje25,

It's great to have you back and your patience is greatly appreciated. 

After reviewing your post, I understand that you are able to print from the new user account, this clearly indicates that the issue is with the old user profile,

This definitely looks like an Operating system issue. If you want you can use the new user account or you can perform a system recovery.

I hope this answers your question. Let me know if you need any further assistance. I'll be more than happy to help you.

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[lampje25]

Thanks,

I can indeen print from the new user!

I can not just use the new user or do a system recovery.

I will looking at how I can solve this.

Lammert

[Jeet_singh]

@lampje25,

As you have mentioned in your post that you're able to print from other applications but not from Microsoft applications, this can be an issue with printer permission. Try the below mentioned solution and check if that helps.

Solution 1:

Press the "Windows logo key" + "r" to get “Run" - Type "spool" and press ok.

Right-click on "PRINTERS" - Select "Properties"

Select "Security" tab. You will find few entries like "Administrators" and "users", click on "Edit" and give "Full permission" to all the entries. Save / apply the settings.

Go to "Devices and printers", right-click on the new printer that you installed and select "Printer properties".

Select "Security" tab. You will find few entries like "Administrators" and "users", click on "Edit" and give "Full permission" to all the entries. Save / apply the settings.

Restart your computer and then try to print.

Solution 2:

Press the "windows key" + "r" to get the "Run" window open - Type %temp% and press ok.

Note what the full path is  (in my case, it was "C:\Users\*****\AppData\Local\Temp")

Go up one level in the directory tree

Right click on the temp directory (in my case, "C:\Users\*****\AppData\Local"), and select "Properties"

Go to the Security tab, and select "Users" from the group or user names

Click "Edit"

Select Users, then check the box by "Full Control"

Click "Apply"

You may get a whole bunch of error messages about inheritance, just hold down the Enter key until they all go away.

Click "Cancel" a couple of times to dismiss the properties boxes

Go forth and print from any application and check.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[lampje25]

Hello Jeet_Singh

Thanks! Solution 2 works for me.

In addition, I also just emptied the temp folder, was over 18GB with temporary files

thanks again

[Raj1788]

@lampje25,

It looks like you were interacting with @Jeet_singh, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)