New printer has an failure to update message

[Zrobnick]

just bought HP OfficeJet Pro9120e series I have Failure to update internal error contact assistance. Any solutions?

[VikramTheGreat]

Hi @Zrobnick,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

An "internal error/contact assistance" message during a firmware update usually indicates that the printer’s memory or network connection has experienced a glitch. You can often clear this by trying the steps below.
 

1. Perform a power reset 
   • Keep the printer powered on. 
   • Disconnect the power cord from the rear of the printer. 
   • Unplug the power cord from the wall outlet. 
   • Wait 60 seconds. 
   • Plug the power cord directly into a wall outlet, then reconnect it to the printer.
      
2. Check the network connection 
   • Ensure the printer is connected to a stable internet connection, as the printer may be attempting to complete an internal firmware or setup update.
      
3. Try the setup again using the HP App 
   • If you haven't already, complete the setup using the HP App and allow the printer a few minutes to check for and install any available updates. 

Once you share a photo of the error message and let us know when the error appears, we'll be able to guide you with the appropriate next steps.

I hope this helps.

Take care and have an amazing day!