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‎07-27-2025 07:10 AM

HP Recommended

New Office Jet Pro 9120e says Print System Problem contact support. Need to use it today, Sunday. Who can help?

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1 REPLY 1

‎07-29-2025 08:30 AM

HP Recommended

@Mole57, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding an error code! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

I can help with troubleshooting your HP OfficeJet Pro 9120e, but please be aware that direct support availability might vary depending on the day and your location. Here are some steps you can try to resolve the "Print System Problem":

Restart the Printer: Turn off the printer, unplug it, wait for a minute, then plug it back in and turn it on.

Check for Printer Errors: Look at the printer's display panel for any error codes or messages and follow any on-screen instructions.

Update Printer Firmware: Ensure that your printer has the latest firmware installed. You can check this on the HP website or through HP Smart App.

Check Connections: Ensure all cables connecting the printer to the power source and computer are secure.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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