• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Smart Tank 7305 All-in-One
macOS 12.0 Monterey

Hi if HP cannot fix my support issue, and my printer i have just bought (2 weeks old), can i get a replacement? 

1 REPLY 1
HP Recommended

@sycamore0123 

 

Welcome to the HP English Community --

 

We are a user forum.

We cannot authorize refunds or replacement equipment.

We do not speak for  HP World-Wide Support

 

What else?

 

You can -- if you wish to do so -- Ask your question here in the Community.

 

We have HP Agents and Experts with a variety of experience and access to documents and troubleshooting that might help.

 

Reminder – New Post – Post New Question

 

 When you submit your question to the Community,

Increase your chances of receiving an answer ---

 

For example,

 

  • Provide the model of the device  Product Home and the Operating System / version

 

  • Do NOT include the serial number -- What?  We cannot make use of the information and you should never post private information in a public forum.
  • As best you can, describe the issue for which you are seeking our help.
  • Tell us what you have tried to fix the problem.

 

 

 Post New Question

 

=== --- === --- === --- === --- ===

 

Finally,

---------------------------------------------------------------------------

What can we do?

 

I've sent your comments to our Moderators for Review and evaluation.

 

Should there be a response, look for a message here before the agent uses other methods to contact you.

 

-----------------------------------------------

 

Request for Review – Please Read

 

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

 

Worth Noting

  • Our HP Community is a peer-to-peer user group.
  • We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
  • Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
  • The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

 

=========================================================

 

Important

 

Never post private information in the HP Community!

 

Thieves are waiting - do not just hand out your privacy to their keeping.

 

HP Support does not free-post phone numbers for HP Support on the Internet.

 

Your computer is not full of bugs and you do not need to pay a fee for driver support.

 

Pay attention to where you are going.

 

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

 

Not your HP store? 

Scroll to the bottom of the store website and click the Flag to change regions.

 

 

Do not be a victim.

 

Stay vigilant.

 

======================================

Message Content References

 

 User Guide - HP Smart Tank series - 6000, 7000, 7300

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank 7305 All-in-One 

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.