-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- New printer, support cannot fix problem

Create an account on the HP Community to personalize your profile and ask a question
06-06-2025 10:27 AM
Welcome to the HP English Community --
We are a user forum.
We cannot authorize refunds or replacement equipment.
We do not speak for HP World-Wide Support
What else?
You can -- if you wish to do so -- Ask your question here in the Community.
We have HP Agents and Experts with a variety of experience and access to documents and troubleshooting that might help.
Reminder – New Post – Post New Question
When you submit your question to the Community,
Increase your chances of receiving an answer ---
For example,
- Provide the model of the device Product Home and the Operating System / version
- Do NOT include the serial number -- What? We cannot make use of the information and you should never post private information in a public forum.
- As best you can, describe the issue for which you are seeking our help.
- Tell us what you have tried to fix the problem.
=== --- === --- === --- === --- ===
Finally,
---------------------------------------------------------------------------
What can we do?
I've sent your comments to our Moderators for Review and evaluation.
Should there be a response, look for a message here before the agent uses other methods to contact you.
-----------------------------------------------
Request for Review – Please Read
A request has been submitted to our HP Community moderators for review and evaluation of your concern.
Worth Noting
- Our HP Community is a peer-to-peer user group.
- We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
- Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
- The time frame (how long it takes) to receive a response from HP is not controlled by the Community.
=========================================================
Important
Never post private information in the HP Community!
Thieves are waiting - do not just hand out your privacy to their keeping.
HP Support does not free-post phone numbers for HP Support on the Internet.
Your computer is not full of bugs and you do not need to pay a fee for driver support.
Pay attention to where you are going.
Do not wander around on the Internet looking for help –
When looking for help, start only at legitimate web sites for your product
- HP Support HP World-Wide Support
- Store/HP.com USA HP Sales and Customer Service
Not your HP store?
Scroll to the bottom of the store website and click the Flag to change regions.
- HP products, start here in the HP Community or at the HP Website
- Microsoft / Windows - start at Microsoft Web Site
- Printer Software - 123.hp.com - Printer setup from the HP® Official site
- Combined Printer, Support, and Ink Subscription Service - HP All-In Plan - Printer / Ink / Support
- Help with Instant Ink - HP Instant Ink Support - Website
- Out-of-Warranty > Paid Subscription or One Time Help: - HP SmartFriend Services | HP® Official Site
- Open the SmartFriend Data Sheet - Contact Information
- Scroll down to section “Service by Region” and check the contact options in your region / location.
Do not be a victim.
Stay vigilant.
======================================
Message Content References
User Guide - HP Smart Tank series - 6000, 7000, 7300
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
Thank you for participating in the HP Community --
Real people who own, use, and support HP devices.
Click Yes to say Thank You for the help !
Question / Concern Answered, Click my Post "Accept as Solution"