New, unused cartridges must be used for startup.

[LloydMacKenzie]

I am receiving the above error and have done since i purchased the printer. It was setup using the setup cartridges that were supplied. I have tried another set of new genuine HP cartridges which didn't clear the fault. I then spoke with HP support who sent out 2 sets of new cartridges which took over a week to arrive.

I have successfully printed 4 pages tonight and the error has happened again.

I have had the printer for over a month and have gone through 12 cartridges and printed 4 pages!

Is there any way to actually fix this permanently as so far the product is absolutely not fit for purpose. 

[Nal_NR]

Hi @LloydMacKenzie,

Welcome to the HP Support Community. 

I'd like to help!

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

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