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‎12-16-2016 11:07 PM

HP Recommended

 

 

 

I've downloaded and re-downloaded and installed all the ltest software for my HOP Color Laser Jet Pro MFP M277dw. 

I can scan to a Thumb-Drive or use HP's scan to email via HP ePrint,  but I can't perform the fundamental operation of scanning from my Mac.  The printer is on my wired Ethernet network.  Attempting to Scan goes through the entire process as if it's working... I never receive any error message...but nothing ever shows up in the preview pane of HP Easy Scan (running version 1.7.0 (107) .   I don't know why it's so hard to get the scanner working...if it was not for that...this Muti-function printer would be great.  I am running Mac OS X Sierra on a 5K iMac.  

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-16-2016 11:12 PM

HP Recommended

Hi,

Please ensure you have the latest firmware installed, it is crucial to scan with your printer through te network to Sierra:

http://ftp.hp.com/pub/softlib/software13/FW_CPE_Consumer/Nebula_K5/M277_MFP_Series_FW_Update-2016092...

 

Once you are done try scanning using HP Easy Scan again.

 

If you experience further issues, may you see the preview successfully while trying to scan from System Preferences  > Printers & Scanners and clicking Open Scanner instead?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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1 REPLY 1

‎12-16-2016 11:12 PM

HP Recommended

Hi,

Please ensure you have the latest firmware installed, it is crucial to scan with your printer through te network to Sierra:

http://ftp.hp.com/pub/softlib/software13/FW_CPE_Consumer/Nebula_K5/M277_MFP_Series_FW_Update-2016092...

 

Once you are done try scanning using HP Easy Scan again.

 

If you experience further issues, may you see the preview successfully while trying to scan from System Preferences  > Printers & Scanners and clicking Open Scanner instead?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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