No SETUP cartridges came with BRAND NEW HP Envy 6555e. Cannot setup without them. How do I bypass?

[Terriers2]

I purchased two BRAND NEW HP Envy 6555e printers. One I was able to setup, the other is stuck on a screen that says, "Use SETUP Cartridges." I did not receive setup cartridges for EITHER printer, and therefore didn't need them to setup the first printer successfully, so I don't know why I am having an issue getting the second printer setup. This is very frustrating, and I need to know how to bypass this "Use SETUP Cartridges" screen. Please help!

[Kuroi_Kenshi]

Hi @Terriers2,

Welcome to HP Support Community! 

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

Let me know if this helps. 

Please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

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[Terriers2]

Hi Kuroi, I wanted to try resolving my issue with the instructions you sent, however, I did not get your private message, and the link included in your reply gave me an error “The page you are trying to access was not found…” Screen shots are provided below. Can you please resend the instructions? Thank you.

[Kuroi_Kenshi]

Hi @Terriers2,

Thank you for the response.

I have shared the further instructions again, kindly check your private message.

If the link isn't working, then you can try clicking the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Try using a different browser as well.

Let me know if the issue persists.

Take care and have an amazing day ahead! 🚀

Best regards,