No color on document printed from Microsoft Word for Mac version 16.94

[Angel56Halo]

I am trying to print a Word document that has a picture in color.  I have no success, it all comes out in grayscale.  I am using Microsoft Word for Mac version Version 16.94 (25020927) - subscription.  I have changed the ink cartridges with no success in getting the document to print in color.  I have barely printed 20 pages with this new printer and thought I was advancing my print capability and instead I am back to problems I had with printers 10+ years ago.  I do not see any options to change to color from the printer control screen.  I have done quality diagnostics along with a printer information report - all is clear and ready for printing.  Anyone's help would be greatly appreciated.

[zoey7886]

@Angel56Halo, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding a printer issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds frustrating to deal with this issue, especially with a new printer. Since you've already replaced the ink cartridges and run diagnostics, here are a few things to check:

Check Printer Settings in Word (Mac)

1. Open your Word document.
2. Click File > Print (or press Cmd + P).
3. In the print dialog box, look for a "Color" option.
4. If there’s an option to choose Grayscale or Black & White, make sure it is unchecked.
5. Click Print.

Check System Printer Settings

1. Go to System Settings > Printers & Scanners.
2. Select your HP ENVY 6065e.
3. Click Options & Supplies and look for a setting related to color printing.
4. If you see an option like "Print in Grayscale", make sure it is turned off.

HP Smart App Settings

1. Open the HP Smart app on your Mac.
2. Try printing from there instead of Word.
3. Look for an option that controls color printing.

Reset & Reinstall Printer Drivers

1. Remove the printer: System Settings > Printers & Scanners, select the printer and click Remove.
2. Reinstall the latest HP drivers from the HP website.
3. Add the printer again and test.

Firmware Update

• Sometimes, outdated firmware can cause issues. Check for updates in the HP Smart app or HP'support website.

Test Another Color Document

• Try printing a different document or a simple color test page (like a screenshot or photo).
• If it prints in color, the issue might be Word-specific.

If none of these work, let me know, and we can troubleshoot further!  

Take care, and have an amazing day!  

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Regards,