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‎04-01-2022 12:45 PM

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have done all the steps with the virtual agent, tried the diagnostic tools, and every thing suggested by HP without success. Every time the electric goes out or if I choose to turn the printer completely off as I do not print that often,  it will not print color - only black. I would like a definitive reason why it keeps happening and how to permanently fix the issue. It always says the drivers are up-to-date. I've tried the HP diagnostic and I do have the HP Smart.  Quick tips do not work. Help please.

Category:
6 REPLIES 6

‎04-01-2022 01:50 PM

HP Recommended

I have seen cases where the driver fails to detect that the printer is capable of color. On your computer try this:

 

go to control panel>devices and printers and right click on the icon for your printer and select "printer properties" from the drop down menu. Click on the device settings tab and scroll down the options until you see device type and change that to color.

 

monochrome.jpg

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-01-2022 02:03 PM

HP Recommended

My properties does not have what you showed. Mine is a HP93B68B OfficeJet 3830. It does not have a setting to choose black or color. Thank you for trying.

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‎04-01-2022 02:12 PM

HP Recommended

What driver does it show your computer is using? Click on the advanced tab and it should show a the driver name. Post that as I have seen clients with issues where Windows replaced the HP drivers with their own that do not work that well or offer all features.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-01-2022 02:17 PM

HP Recommended

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‎04-01-2022 02:30 PM - edited ‎04-01-2022 02:31 PM

HP Recommended

What options show under color management?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-01-2022 02:37 PM

HP Recommended

It has no profiles associated with device

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Zashada_1-1648845444973.png

 

 

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