No imprime mi printer HP Deskjet 2135 desde mi MacBook Air (2020) version 11.1

[Gustavo49]

No imprime mi printer HP Deskjet 2135 desde mi MacBook Air (2020) version 11.1

[BiancaS]

Hi there! Thank you for visiting our English HP Support Community! 🙂

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Kind regards,

BiancaS.

[Gustavo49 · Accepted solution]

I have a HP DeskJet Ink Advantage 2375, and I can’t print from my Mac Book Air whit M1 chip. Do you think I will have the same problem with te HP 2775? Thanks.

[Kumar0307]

@Gustavo49, Welcome to the HP Support Community!

I understand you are not able to print from your Mac. To assist you better,

• How is the printer connected?
• Do you get any errors while printing?
• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Gustavo49]

The problem is HP or Mac, must updated the compatibility between them. Mac’ new chip M1 doesn’t work whit printer HP 2135 neither HP 2375. 

[Kumar0307]

@Gustavo49

Kindly provide the required details to assist you better.

Also, did you make a copy and check if it works?

Keep me posted.

[Imac-Shan]

Hi Kumar

Im Shan here. Recently I purchased Imac 2017 (macOS Big Sur). I have tried several time to install HP Deskjet In k Advantage 2135 but it keep throwing error as i attached. Can you help me to assist to get the driver directly install in my IMAC?

Note: The printer is connected and switched ON while performing this installation. Failed to install.

[Kumar0307]

@Imac-Shan, Welcome to the HP Support Community! I’m here to help.

Let us try these steps:

Check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Make sure the cable is directly connected between the Mac and the printer.

The use of a USB hub is not recommended. Also, make sure the cable is connected to a USB 2.0 port on your Mac.

Do you have an Anti-virus/firewall installed on the Mac? If yes, disable the same for time being.

To check, select the Go menu on the top of the screen and go to the Applications folder.

• Check if the printer is getting recognized by your Mac:

1. From the Apple menu, choose About This Mac.
2. Click System Report.
3. Under the Hardware heading on the left side of the System Information window, click USB.

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus

Let me know how it goes.