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- Printer Setup, Software & Drivers
- No longer able to print to pdf size A5

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05-08-2025 11:05 AM
When selecting "Microsoft Print to PDF" I now am unable to select page size A5 as it is greyed out. Last time I used it 2 months ago it was a valid size. Presumable there has an automatic driver update which has now prevented A5 being selected. Any help would be appreciated in rectifying my problem.
05-09-2025 08:50 AM
Hi @leake2018,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
Thanks for your message. You're right that “Microsoft Print to PDF” is a Windows system printer, not specific to your HP ENVY Inspire 7220e, and if A5 is now greyed out, it's likely due to a Windows update or a printer driver configuration change that removed or restricted support for that paper size.
Here’s how to fix it and restore A5 page size in “Microsoft Print to PDF”:
Check for Windows Updates
Sometimes a later update can resolve regressions:
- Go to Settings > Windows Update and check for any optional updates or patches.
Reinstall Microsoft Print to PDF (If A5 is Still Unavailable)
- Press Windows + R, type optionalfeatures.exe, and press Enter.
- In the Windows Features dialogue:
- Scroll down and uncheck Microsoft Print to PDF.
- Click OK and restart your computer.
- After restart, repeat Step 1, but this time:
- Check Microsoft Print to PDF.
- Click OK to reinstall it.
This refreshes the print-to-PDF driver and restores default settings.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
VikramTheGreat
HP Support