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HP Recommended
HP OfficeJet Pro 8138e All-in-One Printer
macOS 10.15 Catalina

The HP software will not allow me to remove a printer from my computer.  I have several old ones listed.  The website renders no results found on removing a printer.  There is only the option to add a new one.  If I remove it from my Mac preferences, will it remove it from my HP software?  I feel like this shouldn't be so difficult.

1 REPLY 1
HP Recommended

Hi @Colbitok,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Open System Preferences:

  • Click on the Apple menu in the top left corner of your screen and select System Preferences.

Access Printers & Scanners:

  • In the System Preferences window, click on Printers & Scanners.

Select the Printer:

  • In the left pane, you will see a list of all installed printers.
  • Select the printer you want to remove.

Remove the Printer:

  • Click the “-” (minus) button below the list of printers to remove the selected printer from your system.
  • Confirm the removal if prompted.

Impact on HP Software

  • HP Smart App:
    • Removing a printer from the macOS preferences should update what is visible in the HP Smart app as well. The app generally reflects the printers that are actively set up on your device.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.