No option to duples or print in color

[CMS52]

After windows update, I no longer have an option to print or color or duplex. 

[VikramTheGreat]

Hi @CMS52,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can understand how frustrating this is after a Windows update; losing options like color printing and duplex feels like your printer suddenly forgot its capabilities. This usually happens because the update resets or replaces the printer driver with a basic one that doesn’t support advanced features.

Step 1: Check Printer Driver

• Go to Control Panel → Devices and Printers.
• Right-click your printer → Printer Properties → Advanced.
• If the driver says “Microsoft IPP Class Driver” or “Generic”, that’s the issue.
• You need the full HP driver, not the basic Windows one.

Step 2: Install Full Feature HP Driver

• Download from HP: 👉 Official HP® Support
• Select your printer model and install the Full Feature Software and Driver package.
• Restart your PC after installation.

Step 3: Enable Color & Duplex

• After installing the correct driver: 
  • Go to Printer Properties → Preferences.
  • Under Paper/Quality, choose Color.
  • Under Finishing, enable Print on Both Sides (Duplex).

Step 4: Update HP App

• Install or update HP Smart for easier control: 👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat