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‎02-23-2021 04:05 AM

HP Recommended

Hi its a HP Pavilion 15 Notebook PC , product number K7Q14EA#ABU.

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‎02-23-2021 04:48 AM

HP Recommended

I'd recommend you reset your printer.

 

 

Refer to the steps in the document - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)

 

Hope this helps!

 

Let me know!

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‎02-23-2021 05:04 AM

HP Recommended

Hi thanks for that - I though this would be the case as I believe there is a rogue registry entry somewhere causing the issue - with MS not recommending reg cleaners for Windows 10  it really is now a case of performing a clean install and starting again!

 

As I  have all the functionality I need using HP Smart app I will carry on using that until I am in a position to do a reinstall.

 

Thanks for your suggestions and fixes over the last week or so, they were all worth a shot but in this instance it looks like a fresh start is the only option.

 

Regards,

Dorian

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‎02-23-2021 08:22 AM

HP Recommended

I respect your decision.

 

Yes, I think a clean os install should resolve the issue.

 

Do let me know the results when you try it.

 

Have a nice day 🙂

 

Take care!

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