No printer apps on my Officejet Pro 7740.

[red-den]

No printer apps on my Officejet Pro 7740.  It says "unable to update the list of printer apps"

The printer is already running on the latest firmware version. And Web Service Settings is okay. Only the Apps that doesn't show at all.

Troubleshooting steps already performed:

• Connected the printer to a mobile hotspot to rule out network-related issues
• Performed a Factory Default Reset
• Executed a semi-full reset (service-level reset)
• Disable and enabled Web Service Settings
  
  • On/Off of apps
• Used Common DNS like Google and Cloudflare
• Downgrade and Upgrade Firmware
• Install all HP Apps and tried Re-setup
  
  
  

[Meghana_10]

Hello @red-den, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP Officejet Pro 7740.

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

To help us get started on resolving your issue, could you please let us know what printer apps exactly are you refering to ? 

Also please send us an image of the error message you see on the printer. 

Take care and have an amazing day!

[red-den]

Hi @Meghana_10,

I’m referring to the  apps available once Web Service Settings are enabled. If I’m not mistaken, these include features such as Scan to Email, Dropbox, Google Drive, and similar services. Please see screenshots below.

This is the web service settings
All apps should be display hereThis is the error

[Meghana_10]

Thank you so much for the information @red-den 

Could you please follow these troubleshooting steps and let us know if it helps in resolving the issue?

Check Network Connection:

• Make sure that your printer is connected to the same network as your computer.
• Ensure that the network connection is stable.
• We request you to connect the printer and the PC to a router which supports 2.4GHz. 

Update Firmware:

• Confirm that your printer has the latest firmware installed. You mentioned that you've already updated the firmware, but it's always good to double-check.

Restart Printer and Connected Devices:

• Power off your printer, computer, and any other devices connected to the network.
• Turn them back on and check if the issue persists.

Reinstall Printer Software:

• Uninstall the printer software from your computer and reinstall it from the official HP website. Make sure to download the latest software compatible with your operating system.

Check for App Compatibility:

• Ensure that the apps you are trying to update are compatible with your printer model. Sometimes, certain apps may not be available or supported.

Take care and have an amazing day!

[red-den]

Hi @Meghana_10

All the provided troubleshooting steps have already been performed multiple times, but the issue with the apps still persists.

[red-den]

@Meghana_10, please see below responses

Check Network Connection: The printer is using ethernet not wifi so its immune to the interference and range limitations 

• Make sure that your printer is connected to the same network as your computer.
• Ensure that the network connection is stable.
• We request you to connect the printer and the PC to a router which supports 2.4GHz. 

Update Firmware:
Yes, confirmerd that the the printer is up to date.

Firmware Version	EDWINXPP1N002.2602A.00
Built Date	2025-11-28

• Confirm that your printer has the latest firmware installed. You mentioned that you've already updated the firmware, but it's always good to double-check.

Restart Printer and Connected Devices: Performed but dosen't resolved the issed

• Power off your printer, computer, and any other devices connected to the network.
• Turn them back on and check if the issue persists.

Reinstall Printer Software: Performed but dosen't resolved the issed

• Uninstall the printer software from your computer and reinstall it from the official HP website. Make sure to download the latest software compatible with your operating system.

Check for App Compatibility: Apps didn't really show up at all, so that's the issue. With regards to software installed to our computer. All are fine and working. But the concern is the apps from the printer which become unavailable.

• Ensure that the apps you are trying to update are compatible with your printer model. Sometimes, certain apps may not be available or supported.

[Meghana_10]

Thank you for the update. @red-den 

As we have tried performing all the troubleshoot steps, to ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.

You can locate the nearest HP service centre using our Service Centre Locator:

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.

[red-den]

@Meghana_10

We only have one printer, so it’s difficult for us to send it to the service center since we use it for daily operations. That’s why I’d like to check all possible solutions first before deciding if it’s worth sending in for repair.

Would you mind checking if there’s an option to downgrade the firmware back to the previous version?

We already encountered this issue before after updating to the latest firmware, and it was resolved by manually updating the firmware via flash drive. I still have the .ful2 file (P1_002.2349) that was previously used, but I’m unable to replicate the process they did before.

Thank you.