No printers listed when trying to add printer to my Mac

[melissabeth25]

I was able to add the printer long ago however it stopped working prompting me to delete the printer from my MAC and attempt to add it back on. When I try to add the printer, not only is it not listed, but there are no printer options to choose from. Not sure how to get this added so I can print again.

[Dvortex]

Hello, @melissabeth25 – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a fantastic location to get help from the community, get suggestions and find what has worked for others!

I understand that you are having trouble adding the printer on your MAC. How is your printer connected to the MAC? Is it via wireless or via USB cable? If via wireless, then try the steps here: https://support.hp.com/us-en/document/ish_2026505-1746064-16

HP Customer Support - Software and Driver Downloads 

Also, if the printer is connected, then try the steps below:
 

• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
• Click “Print Using...”, and then select the name of your printer (By default “AirPrint” would be selected)

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂
 

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