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‎09-18-2019 07:44 PM

HP Recommended
Product: OfficeJet 4500
Operating System: Microsoft Windows 10 (64-bit)

Trying to resolve a print spool problem (separate post) I removed the OfficeJet 4500 printer and fax from Device and Printer and I uninstalled the software.  I downloaded HP Officejet 4500vG510n-z_basic_13_en.exe.  It starts and a menu comes up but the only choice I have is to EXIT !

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-18-2019 09:30 PM

HP Recommended
  • Hi,

You should download the latest software version for Windows 10, the file you described is intended for Windows 7:

https://ftp.hp.com/pub/softlib/software13/COL32439/mp-109545-3/OJ_AIO_4500_G510n-z_Full_Win_WW_140_4...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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1 REPLY 1

‎09-18-2019 09:30 PM

HP Recommended
  • Hi,

You should download the latest software version for Windows 10, the file you described is intended for Windows 7:

https://ftp.hp.com/pub/softlib/software13/COL32439/mp-109545-3/OJ_AIO_4500_G510n-z_Full_Win_WW_140_4...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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