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‎01-17-2022 08:43 AM

HP Recommended
Product: HP DeskJet 2720e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Bought some new cartridges for a printer that was a gift but now find I need 'set up cartridges' or the printer is unusable. Pretty frustrated as I see I am not the only one with this issue. Can anyone help please? HP support just sends me in circles.

 

cheers

Category:
1 REPLY 1

‎01-20-2022 08:16 AM

HP Recommended

Hi @robg27,

 

I'd like to help!

 

I understand you do not have the setup ink cartridges to initialize the printer.

 

We could perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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