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‎11-13-2021 10:02 AM - last edited on ‎11-15-2021 04:19 AM by Retired

HP Recommended

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

 

Original topic URL: **https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/No-setup-cartridges-for-HP-Photosmart-6...

 

i have the same issue but its the hp envy photo 7155 how can i bypass this problem i have purchase new ink  please give information

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1 ACCEPTED SOLUTION

Accepted Solutions

‎11-16-2021 11:07 AM

HP Recommended

@swhentteam187te

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

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1 REPLY 1

‎11-16-2021 11:07 AM

HP Recommended

@swhentteam187te

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No
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