No valid printer driver for Windows 11 ARM based laptop

[Loisemor]

Hi,

I'm not able to install the correct driver for mmy printer.  Research has told me this is due to it being an ARM based computer.

Not having the correct driver does that I can't use the full functionality of my printer.  I only get a basic print menu, and am not able to select e.g. booklet printing or other more advanced specifications.

Can you assit?

Kind regards,

Lois

[Hawks_Eye]

Hi @Loisemor 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It looks like your HP ENVY Inspire 7921e is facing compatibility issues with Windows 11 on an ARM-based laptop. Unfortunately, HP does not currently offer a dedicated ARM-compatible driver for this printer, which limits advanced printing features.

 

Use HP Smart App

• HP recommends using the HP Smart app for basic printing and scanning.
• You can download it from the Microsoft Store here.

Check HP’s Support Forums

• Other users have reported similar issues, and HP’s community may have workarounds.
• You can find discussions on this topic here.

Try Universal Print Drivers

• HP offers Universal Print Drivers, but they may not support all features.
• You can check HP’s driver page here.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Loisemor · Accepted solution]

I ended up using the driver designated to ARM 64-bit that I found here https://support.hp.com/us-en/drivers/supd/model/33835514
I first had to remove the printer from my PC.

I haven't printed anything yet, but the menu and options look OK 🙂

[Hawks_Eye]

@Loisemor 

That’s great news! It sounds like you’ve made solid progress getting the ARM-based driver installed. 

Removing and reinstalling the printer was a smart move—sometimes a fresh setup eliminates compatibility issues.

Once you get a chance to print, let me know how it goes! Hopefully, it works without any hiccups.

If you run into anything unexpected, I’m here to troubleshoot.

Take care, and stay fantastic! 

Regards, 

Hawks_Eye