No wireless setup option

[HapsHP]

A few days ago, my printer went offline. When I went to fix it, there was no longer a wifi set up option, a wifi icon and the light was off. I have tried cold resets and a factory partial reset to no avail. Please help. Thank you!

[Irwin6]

Hi @HapsHP,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with connecting your Printer to the network again as it went offline.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to connect your printer to the network again as the service provider was changed.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support