Non HP cartridges

[hapahaole]

Is there a firmware update for the D7260 for Mac OS 10.11 that allows users to print using non HP cartridges? I recently installed new non HP cartridges in my printer and am receiving these error messages:

Message 1Message 2Message 3 (no "OK" button)

I see there's an update for Mac 10.15 but I'm limited to OS 10.11. I downloaded and installed the new firmware for OS 10.15 just to see if it would work or change anything on my printer but nada.

From what I've read online so far it sounds like as a result of a lawsuit HP was required to release firmware updates to allow for non HP cartridges. 

[Kumar0307]

Hi @hapahaole

Welcome to the HP Support Community. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.

[hapahaole]

Sounds good. I'll eagerly await a PM from HP rep.