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‎03-29-2019 12:34 PM

HP Recommended
Product: HP Photosmart A627
Operating System: macOS 10.14 Mojave

Hi, I just recently foung an HP Photosmart A627 printer at my place of work and I'm trying to get it to work. I tried printing a photo, but the sheet came out blank so I tried troubleshooting the problem. When I tried cleaning the ink cartridge I got a failure message, and when I installed new ink in the machine and tried to align the cartridge it gave me the "print cartridge alignment failed" message.

There dosen't seem to be any available software or driver updates for the machine available online, and the chat support had nothing else to offer me but a suggestion to ask about it on the forums. Does anyone have any suggestions for this? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-30-2019 07:42 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

That's a very old printer.  Probably the cartridges are out of warranty (hence not able to print well) or the printer internally has some malfunction (hence the errors).

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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2 REPLIES 2

‎03-30-2019 07:42 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

That's a very old printer.  Probably the cartridges are out of warranty (hence not able to print well) or the printer internally has some malfunction (hence the errors).

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎04-01-2019 07:34 AM

HP Recommended

Thank you for your help! Yes, I think I'll be taking it to Best Buy to be recycled, it seems to be out of commission. 

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