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‎02-03-2020 02:17 AM

HP Recommended
Product: MacBook Air
Operating System: macOS 10.14 Mojave

I have downloaded HP Easy smart from HP website after which it directed me for downloading the required software. After sometime it is not showing any response. I have also updated HP firmwire updater

4 REPLIES 4

‎02-05-2020 11:52 AM

HP Recommended

Hi @Arjunwaskilled

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you trying to install the printer on the MAC?

Click here to download the HP Easy Start application.

 

Once you are done, click on the Apple icon, open System Preferences > Printers & Scanners, click the plus sign and select your printer.

Be sure to select the printer model within the Use drop down menu.

 

For more info on this issue, refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎02-07-2020 12:50 AM - edited ‎02-07-2020 12:51 AM

HP Recommended

I have tried above process but got this.

 

 

Screenshot 2020-02-07 at 1.19.29 PM.png

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‎02-07-2020 06:59 AM

HP Recommended

@Arjunwaskilled

 

How is the printer and the MC connected?

Do you have any anti-virus program installed on the MAC?

 

Make sure the MAC is connected to the Internet. 

 

Also, check for any software updates on MAC

Click here to know how.

 

Try installing the HP Easy Start again. If the issue persists, create a new user account and install the driver.

Refer to this document to know how.

 

Keep me posted.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎02-07-2020 01:04 PM

HP Recommended

Hi,

For any issues, you may also try using the HP Smart app instead, it should detect your printer and provide similar capabilities:

https://support.hp.com/us-en/document/c06188214

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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