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‎08-30-2024 10:07 AM

HP Recommended

Does anyone know what to do my printer is on. But nothing works on it. When I unplug it and plugged back in the hp comes on and show line loading but it never clears so you can operate it. You can’t turn it off and on or anything. 

1 REPLY 1

‎09-01-2024 12:04 PM

HP Recommended

Hi @Kat11074,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your printer that is not booting up.

To understand the issue and help you, please share the details listed below:

 

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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