Nothing works

[Clare81]

i have a DESKTOP-7OB7O18

i have had it about a year and I've hardly used it because I couldn't connect my printer to it, I bought another printer as Canon told me mine was too old, that one didn't connect so yes i bought ANOTHER and still nothing.

I tried to download HP smart but it won't open, so I tried HP assist but that wont download, so I'm guessing it's a HP issue

I have done all updates and i am still lost as to what I can do. Any help would be appreciated, thank you

[Hawks_Eye]

Hi @Clare81 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds incredibly frustrating to go through multiple printers and still not get a successful connection. 

Since HP Smart and HP Assist won’t open or download, the issue may be related to Windows settings, network configuration, or compatibility.

 

1. Check Windows Compatibility

• Ensure your Windows version is fully updated.
• Open Settings → Windows Update → Check for updates.

 

2. Fix HP Smart Installation Issues

• Download HP Smart directly from HP’s official site.
• If it won’t open, try running it in compatibility mode:
  • Right-click the HP Smart shortcut → Properties → Compatibility.
  • Select Run this program in compatibility mode for Windows 10.

 

3. Reset Printer Connection

• Restart your router, computer, and printer.
• Ensure the printer is connected to the same Wi-Fi network as your laptop.

 

4. Use HP’s Diagnose & Fix Tool

• HP Smart has a built-in Diagnose & Fix tool that can resolve common issues.
• Open HP Smart → Printers & Scanners → Diagnose & Fix.

 

5. Check HP Support for Wireless Printer Issues

• HP provides a detailed guide on fixing wireless printer problems here.

Let me know if any of these steps help! I appreciate your patience while we work through this.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Clare81]

Hi, thanks for getting back to me.

I have updated my windows 

I have downloaded the HP Smart but when I click on the app I don't have an option to check compatibility,...

the printer didn't complete installation, I went through all of the process and at the end it just says your printer was not installed.

it's like nothing actually gets installed properly..... 

[Hawks_Eye]

@Clare81 

That’s frustrating, especially after trying multiple printers and troubleshooting steps. 

Since HP Smart is installed but not functioning properly, here are some additional steps to resolve the issue:

Troubleshooting Steps

 

1. Reset Microsoft Store Cache

• Press Win + R, type wsreset.exe, and hit Enter.
• Wait for the process to complete, then try opening HP Smart again.

 

2. Run HP Smart as Administrator

• Right-click the HP Smart shortcut.
• Select Run as Administrator and check if it opens.

 

3. Remove and Reinstall HP Smart

1. Open Settings > Apps > Installed Apps.
2. Find HP Smart, click Uninstall, and restart your computer.
3. Download and reinstall HP Smart from the Microsoft Store.

 

4. Manually Add the Printer

1. Open Settings > Devices > Printers & Scanners.
2. Click Add a printer or scanner.
3. If Windows doesn’t detect it, select The printer that I want isn’t listed and follow the manual setup.

 

5. Use HP’s Troubleshooting Guide

• HP has a detailed guide on fixing printer installation issues here.
• You can also check this video tutorial for step-by-step instructions.

If none of these steps work, let me know what results you get, and I can refine the troubleshooting further! Hopefully, we can get your printer connected properly.

Regards,

Hawks_Eye