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‎02-24-2022 01:39 PM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a

HELLO - ALL OF A SUDDEN THE DISPLAY ON MY PRINTER HAS STOPPED WORKING CORRECTLY - ALL THE COLORS HAVE SHIFTED TO A RED HUE AND THE ON SCREEN IS NO LONGER LEGIBLE. ASSUMING THE DISPLAY HAS GONE BAD AS I HAVE TRIED A RESET THAT HAS NOT WORKED. DOES ANYONE HAVE ANY EXPERIENCE WITH THIS AND CAN I GET A REPLACEMENT DISPLAY OR IS THE WHOLE PRINTER BAD NOW?

 

THANK YOU -

Category:
1 person had the same question
1 REPLY 1

‎02-28-2022 05:47 AM

HP Recommended

@LDICHIARA, Welcome to the HP Support Community! I’m here to help.

 

I see that the printer display is not working as it should. Perform a hard reset on the printer:

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

If the issue persists, I'm afraid it could be a display failure. The display screen is not a replaceable part and is not available.

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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