OFFICEJET PRO ALL IN ONE 8620 WONT INSTALL ON LATEST WINDOWS 10

[JONRPULLEN]

HP OFFICEJET PRO 8620 ALL in one printer fails to install on windows 10 latest windows insider install. At least that is over wifi.

The install software identifies the printer and its network location but then stops saying printer cannot be found. It installs over usb but not wifi any one with any suggestion welcome

[Mans · Accepted solution]

@JONRPULLEN 

Hello,

In order to palliate this incident, please restart the printer, computer, and router.

1. Turn the printer off, and then wait 10 seconds.
2. Unplug the USB cable from the back of the printer and the USB port of the computer.
3. Unplug the printer power cord from the printer.
4. Turn off the computer or the device you are trying to print from.
5. Plug the cable back into the back of the printer and directly into a power outlet, and then turn on the printer.
6. Unplug the power cord from your wireless router, and then wait 30 seconds.
7. Plug the power cord to the router.

    NOTE:  Wait until internet service is restored. Internet service is interrupted while the router is off.

8. Wait at least 3 minutes, then turn on the computer.
9. Continue on to the following steps.

Then follow the next steps:
1. Uninstall printing software:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP HP Officejet Pro 8620 series Basic Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Follow the instructions on the screen to complete the uninstall of the printer.
6. Restart the computer.

2. Launch the registry editor:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP HP Officejet Pro 8620 series folder in the way:

• C:\Program Files\HP
• C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

• C:\Windows\System32\spool\drivers\x64.
• C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

• On the keyboard, tap the Windows and X keys simultaneously.
• Click Windows PowerShell (Admin), and then Yes.
• Type net stop spooler, then press Enter.
• Rename the file.
• Type net start spooler, then tap Enter.

5. Launch a new the printer installation with the HP Officejet Pro 8620 series Full Drivers and Software.

6. Try to print and scan.

I remain at your disposal in case of need.

Best regards,

[JONRPULLEN]

got it installed thanks

Just one problem after that that when connected over wifi it will nor print any of my own documents. It prints internal documents. If say I print a document from word or acrobat the printer applet  or show printing applet simply goes immediately to error. It works on all my other machines without problem. Its only the one where insider updates happen. But on this one the HP6700 that I have works fine and prints properly. Its only the 8620 that fails each time. Could it be because I cancelled the instant ink because I could not get it to install and then reinstated instant ink once I had it installed. Either way  the print simply goes into error state on printing any of my own documents