OW_4XX_OWSFW00001 error

[bobberry_58]

I installed the 9135e printer.  Everything works.. printing from PC or Cell phone, scanning, etc.  But when opening HP Smart, get an error message that says to "finish setup".  doesn't seem to have any impact on operations.. but would like to install HP+ correctly.. any ideas??

[Jerry_57]

Hi @bobberry_58,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand your HP OfficeJet Pro 9135e Printer is giving the OW_4XX_OWSFW00001 error. Kindly refer to the steps below to resolve the issue:

Update the HP app

Update the HP app to the latest version, which can fix setup or connection issues.

1. Open an internet browser on the device with the HP app and go to 123.hp.com - Printer setup from the HP® Official site.
2. On the page that opens, search for your HP printer.

The print app for your printer is displayed on the page.

3. Click the link on the page to open the app store for your device.
   
   
   • Click Update to get the latest version of the print app.
   • If only Open displays, the app is up to date.

Make sure the printer is ready for software setup

Check for any remaining packing materials and make sure the printer is in a ready state.

1. Make sure all packing materials and tape have been removed. Open the cartridge access door and the paper tray to look for and remove any remaining materials inside the printer.

Example of possible tape locations

2. Turn the printer off, and then turn the printer on.
3. Return to the error window in the HP app, and then click Try Again.

If the issue is not resolved, select Exit Setup, and then close the HP app. Restart the printer, and then reopen the HP app to complete the setup.

Remove and re-add the printer in the HP app

Troubleshoot HP app and HP account setup issues by removing and re-adding the printer.

1. Make sure the printer is connected to the same network as your computer or with a USB cable.
2. Close then reopen your print app.
3. Turn the printer off, and then turn the printer on.
4. Remove the printer from your print app.
   •  HP app: Click your printer, scroll to the bottom of the page, and then click Remove from app.
   •  HP Smart: right-click your printer, click Hide Printer, and then click Hide Printer again.
5. Click Add Printer, and then complete the setup in the print app.

Secure Erase or Restore All Factory Defaults

Perform a Secure Erase or Restore All Factory Defaults with the printer's Embedded Web Server (EWS). Secure Erase can help resolve printer setup issues, connectivity problems, and error messages.

1. Open the Use the HP printer Embedded Web Server (EWS) | HP® Support using the printer IP address.
   
   
2. Restore the printer settings using one of the following methods available from your printer’s EWS.
   • Click Settings, then Secure Erase under Restore Defaults.
   • Click General, then Restore all factory defaults.
   • Click Restore Factory Defaults or Factory under Restore Defaults.
   • Click Service, then Restore defaults.

After about 20 seconds, your printer automatically restarts.

3. If you are prompted to log in or enter the printer PIN, enter admin for the username (HP LaserJets only), enter the PIN from the printer label, and then click Submit or OK. This label is typically located inside the cartridge access area or printer door.
4. Reconnect the printer to your Wi-Fi network, if necessary.
5. Check for any Update the firmware on an HP printer | HP® Support.
6. Open the HP app, click Add Printer, and then complete the setup in the print app.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Jerry_57
HP Support