• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-19-2024 07:39 AM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

I wonder if you could help. I have been trying to downgrade my Officejet Pro 8610 from firmware FDP1CN2022AR to the one currently on your site (1910A)

However, whenever I try to do this I am unable to select the printer in order to downgrade the firmware. I'm guessing this is probably due to the fact that the current firmware available cannot downgrade the printer. 

Is there a way around this or do I have to use a different tool?

I have seen that others have been able to successfully downgrade their printers with help from  HP Support Agents.

I would be grateful for the same assistance 

Thanks in advance

1 person had the same question
1 REPLY 1

‎09-20-2024 11:52 AM

HP Recommended

HI @tajupp,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

Unfor,tunately there is no downgrade option available:(

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.