Office Jet 5255 Printer installation reads "Driver Unavailable".

[JBCFrustration]

Tried shut down and restart modem, computer, printer.  Computer and Printer are on same wi-fi network.  HPPS Doctor did download and installation of new software.  Deleted printer and reinstalled. Printer continues to show up in Settings with same message "Driver Unavailable" and won't print.

[sandytechy20]

@JBCFrustration

Welcome to HP support community.

Did you do a root level uninstallation before reinstalling the drivers?

If not, follow the below steps:

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[JBCFrustration]

Problem remains the same

[sandytechy20]

@JBCFrustration

Install printer with Windows built in driver and check if that works.

Here are the steps:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.