Office Jet 8024 New Firmware update

[Hopping]

HP Have ruined my printer with their firmware update.

Non- HP Chipped inks dont work after firmware update.

If anyone can help fix this issue, Please post here.

[Betty0610]

@Hopping

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Hopping]

Hi Betty

I tried the rest process as advised.

This has not changed the firmware and the problem still exists.

Is there another way to roll back the firmware?

[Hopping]

Hi Betty

Can you respond to this problem?

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Hopping]

This is a Firmware Issue

NOT a Hardware issue

If you can help fix this please do.

But sidetracking the problem to a hardware problem is NOT addressing the Firmware which has caused this problem.

[Hopping]

I'm going to post my printer to this address:

HP Inc UK Limited

RE: Firmware turned my printer into a brick

9th Floor

70 St Mary Axe

London

EC3A 8BE

So that they can do the only decent thing.......

And hurl it out of the 9th floor window!

[Betty0610]

We shall escalate this case.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.

[Hopping]

HI Betty

I have replied to your PM and sent all the requested information.

I hope there is a fix as lots of people will be watching.

[Hopping]

Can I reverse a firmware update?

Sometimes. Following a negative media reaction to the updates released in September 2016, HP made downloadable versions available that would roll back the changes to the dynamic security feature. However, more recent updates have not attracted the same attention, so without the public and media pressure to address the issue, HP have not been inclined to make later changes reversible.

In most printers made after December 2016, there is no realistic way to reverse a firmware update. Your best option is simply to prevent the next update causing the same problem.

OR

Never buy another HP product and return every device to head office for them to send to landfill