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‎09-11-2024 04:46 PM

HP Recommended

Office Jet 8600 has a Printer Failure message that is NOT resolved by turning off and unplugging.  The print cartridges were replaced and the error message continued.  I was not able to view the printer's "menu" until I removed the color  cartridges and then I was able to scan documents to the USB port.  But once the ink cartridges are inserted, I get the error message and can't print.  I checked the properties on the device and it shows "the device is working properly."  However, in the Events tab option it reflects the following:

             Device SWD\PRINTENUM\WSD-0e0561e0-0aaa-40f5-8844-a5bcaca67da4 requires further installation.

How can resolve the Printer Failure issue?

Thank you

 

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