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‎05-04-2023 12:34 PM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer

Hi

I wonder if you could help. I have been trying to downgrade my Officejet Pro 8620 from firmware FDP1CN2022AR to the one currently on your site (1910A)

However, whenever I try to do this I am unable to select the printer in order to downgrade the firmware. I'm guessing this is probably due to the fact that the current firmware available cannot downgrade the printer. 

Is there a way around this or do I have to use a different tool?

I have seen that others have been able to successfully downgrade their printers with help from  HP Support Agents.

I would be grateful for the same assistance 

Thanks in advance

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