• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Desktop
Microsoft Windows 10 (64-bit)

Got this message when I tried to download this update:

JNM6769_0-1584632430519.png

Is this normal??? Doesn't seem so.

1 REPLY 1
HP Recommended

@JNM6769, Welcome to HP Support Community!

 

I see that you get a warning message when you try to download the firmware update for your printer. You can click on the keep option and continue with the update. If the firmware is downloaded from the HP website there is nothing to worry about and it will not cause any harm to the PC.

 

Also, you can try to update the printer directly from the printer front panel. Here is how you do it-

  1. Navigate to the printer update feature. Menu names and icons vary by printer.

  2. Printers with an ePrint button or icon: Touch or press the HP ePrint icon or button ( or ), touch or press Settings or Setup if necessary, then touch or press Product Update or Check Product Updates.

  3. If you are prompted to sign up or accept terms of service, follow any on-screen instructions to enable Web Services and set up automatic updates. This procedure sets up the printer's Internet connection so it can receive updates.

  4. If the printer does not automatically start the update process, select Check for Updates or a similar menu to start the update.

Refer to the document HP Printers - Updating or Upgrading Printer Firmware for additional help.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.