OfficeJet 5232 says I'm missing software

[Rasmus_TS]

Hello

When trying to scan documents directly from my printer's display, it says that I have to install the available software. Problem is that I have that very software installed. That is currently HP easy scan version 1.9.2. Scanning from my Mac is no problem, but doing it on the printer prompts the error message. I'm using the printer wirelessly.

Thanks in advance

[senan6806 · Accepted solution]

@Rasmus_TS

A warm welcome to HP Support Community!

It sounds like Scan to Computer is disabled on your Mac. Enabling Scan to computer using HP Utility may resolve the issue. Let's try these steps:

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the install HP Utility from here) 

2.) Under Scan Settings, click Scan to Computer, then check the box Enable Scan to Computer.

3.) Try to scan.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Rasmus_TS]

Thanks a lot, that resolved the problem

[senan6806]

@Rasmus_TS

You are welcome 🙂 Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!